Refund Policy
Simple and transparent refund process
Last Updated: December 10, 2025
30-Day Money-Back Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund.
Refund Eligibility
To be eligible for a refund, your item must meet the following conditions:
- Item must be unused and in the same condition as received
- Item must be in its original packaging
- Return must be initiated within 30 days of delivery
- You must provide proof of purchase (order number or receipt)
Note: Certain items may not be eligible for refund due to health and safety regulations. Please contact us if you have questions about a specific product.
Refund Process
Initiate Your Return
Contact us at support@americanspices.biz or through our contact form with your order number and reason for return.
Receive Return Authorization
Our team will review your request and send you a Return Authorization (RA) number along with return shipping instructions within 24-48 hours.
Ship Your Return
Securely package your item(s) with the RA number clearly visible on the package. Ship to the address provided in your return instructions.
Inspection & Processing
Once we receive your return, we'll inspect the item(s) to ensure they meet our return requirements. This typically takes 2-3 business days.
Receive Your Refund
After inspection, we'll process your refund within 5-7 business days to your original payment method (including Shop Pay installments). You'll receive a confirmation email once the refund is processed.
Refund Timeline
Once your refund is processed, please allow the following timeframes for the funds to appear in your account:
- Credit Cards: 5-10 business days
- Debit Cards: 5-10 business days
- PayPal: 3-5 business days
Note: Refund times may vary depending on your financial institution.
Partial Refunds
In certain situations, only partial refunds may be granted:
- Items with obvious signs of use
- Items not in their original packaging
- Items damaged after delivery due to customer handling
- Items returned more than 30 days after delivery
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless:
- The item was damaged or defective upon arrival
- We sent you the wrong item
- There was an error with your order
In these cases, we'll provide a prepaid return shipping label or reimburse your return shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for:
- A full refund, including return shipping costs
- Or a replacement at no additional charge
Important: Please inspect your order upon delivery and report any damage within 48 hours.
Non-Refundable Items
The following items cannot be refunded:
- Gift cards
- Downloadable products (e-books, recipes, etc.)
- Items marked as final sale or clearance
Questions About Refunds?
If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact us. Our customer service team is here to help make the process as smooth as possible.
Email: support@americanspices.biz
Phone: Available through our contact form